1.2.1 Customer needs
What students need to learn:
Identifying and understanding customer needs:
Identifying and understanding customer needs:
- what customer needs are: price, quality, choice, convenience
- the importance of identifying and understanding customers: generating sales, business survival.
customer_needs_presentation.pptx | |
File Size: | 359 kb |
File Type: | pptx |
Starter Question - Discuss with the person next to you, what features of a product or service attract different types of customer? E.g. price. Try to come up with an example for each point you make.
customer_needs_starter.docx | |
File Size: | 11 kb |
File Type: | docx |
supermarket_activity.docx | |
File Size: | 146 kb |
File Type: | docx |
customer_needs_activity.docx | |
File Size: | 116 kb |
File Type: | docx |